NEW BRAINDUMPS 820-605 BOOK & 820-605 RELIABLE EXAM TUTORIAL

New Braindumps 820-605 Book & 820-605 Reliable Exam Tutorial

New Braindumps 820-605 Book & 820-605 Reliable Exam Tutorial

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Cisco CSM Certification Exam is ideal for professionals who work in customer success, customer experience, account management, or sales roles. It is also relevant for individuals who are responsible for customer support or technical services. 820-605 exam emphasizes the importance of building strong customer relationships and delivering value to customers throughout their lifecycle. Cisco Customer Success Manager certification is recognized globally and can be a valuable asset for professionals seeking career advancement or looking to demonstrate their expertise in customer success management. Overall, the Cisco CSM Certification Exam is a comprehensive and relevant certification for professionals who are committed to delivering exceptional customer experiences.

Cisco 820-605 certification exam is a highly sought-after certification for individuals who are looking to build their career in customer success management. The Cisco Customer Success Manager certification is designed to help individuals understand the various aspects of customer success management and how to effectively manage customer accounts to drive business growth. Cisco Customer Success Manager certification is ideal for individuals who work in sales, support, and consulting roles and wish to enhance their skills in customer success management.

Cisco 820-605: Cisco Customer Success Manager Exam Certified Professional salary

The average salary of a Cisco 820-605 Exam Certified Expert in

  • England - 65,632 POUND
  • Europe - 65,347 EURO
  • India - 15,42,327 INR
  • United State - 80,123 USD

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Cisco Customer Success Manager Sample Questions (Q156-Q161):

NEW QUESTION # 156
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

  • A. value realization
  • B. customer budget
  • C. adoption barriers
  • D. competitive differentiation

Answer: D


NEW QUESTION # 157
Which analysis model is used to better understand the customer business environment?

  • A. RACI
  • B. SWOT
  • C. renewal contract
  • D. dashboard

Answer: B

Explanation:
A SWOT analysis helps in understanding the strengths, weaknesses, opportunities, and threats related to a customer's business environment, providing insights that can be used to tailor customer success strategies.
References: 1


NEW QUESTION # 158
Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)

  • A. increased hours of operation
  • B. quality of service performance data
  • C. customer sentiment
  • D. upgrading to the latest version of the software
  • E. speed to resolution of service requests

Answer: B,E

Explanation:
Components of Key Performance Indicators that contribute to customer value achievement includethe quality of service performance data, which reflects the reliability and effectiveness of the service, and the speed to resolution of service requests, which impacts customer satisfaction and trust in the service provider. Both are critical for demonstrating the value delivered to the customer. References: Best practices in customer success management emphasize the importance of service quality and efficient resolution of issues as key drivers of customer value and satisfaction.


NEW QUESTION # 159
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  • A. Review the original business case and reassess desired outcomes with the new leadership team.
  • B. Schedule Quarterly Business Review with the new leadership team.
  • C. Create a new Health Index dashboard with the Sales team.
  • D. Evaluate the customer's expertise in managing the purchased solution.
  • E. Examine solution pricing with the Renewals Manager.

Answer: A,B

Explanation:
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must schedule a Quarterly Business Review with the new leadership team and review the original business case to reassess desired outcomes with them. These activities ensure alignment on expectations and provide an opportunity to address any concerns the new leadership may have67.


NEW QUESTION # 160
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

  • A. Make the renewals manager aware that the one solution is not fully implemented
  • B. No action is needed because the customer will likely renew, and the issue can be addressed after the renewal
  • C. Contact the services team and request that they reach out to the customer and address the solution
  • D. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

Answer: D


NEW QUESTION # 161
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